Buyer support
Synrows publishes Synrows, a desktop database workspace with optional Synrows Cloud AI.
- Email: [email protected]
- Phone:
- Website: https://synrows.app
- Cloud status: api.synrows.app/api/health
What we can help with
- Desktop license activation and device limits (2 devices per license)
- Cloud billing, receipts, and subscription cancellation
- Desktop + Cloud bundle checkout
- Refund requests — 14-day money-back on paid purchases (see Refund Policy)
- Paddle receipt lookup and checkout issues
- Synrows Cloud device registration and quota
- Bug reports and feature requests
Paddle billing support
Desktop and Cloud purchases are sold through Paddle as Merchant of Record. Use the links in your Paddle receipt email or visit paddle.net for payment receipts and subscription management.
Complaints
If you are not satisfied with our response, email [email protected] with “Complaint” in the subject line. We aim to acknowledge complaints within 2 business days and provide a substantive response within 10 business days.
If your complaint is not resolved to your satisfaction, you may contact Paddle directly at paddle.net for orders placed through Paddle checkout.
Feedback form
You can also send feedback from the homepage feedback form without creating an account.